Temporary Part-Time Sunday Technology Support Specialist (Part-time)

Job Family

Specialist

Department

Media & Technology Support

Reports to

Director of Media

Time Requirements

Part Time

Classification

Temporary/Hourly

PCPC Mission

To extend the transforming presence of the Kingdom of our Lord Jesus Christ in Dallas and to the world.

Position Descriptor

This temporary part-time non-exempt position will be paid per shift, which will be on Sunday mornings between 7:00 a.m. – 12:00 p.m. This position is not eligible for PTO or benefits.

Purpose of Job

The Technology Specialist provides dependable and practical technical support to staff, volunteers, and visitors. This role provides first-level troubleshooting across defined Sunday morning support areas, including check-in kiosks, Zebra label printers, basic computer issues, and media operations support. Since the Media Team is already active during all major events, this position reports to the Director of Media to provide on-site support during Sunday morning, and other large events as needed.

Individual Job Responsibilities

  • Provide on-site Sunday morning support for check-in kiosks, Zebra label printers, computers, hallway displays, monitors, iPads, TVs, and related peripheral equipment.
  • Troubleshoot common computer issues, including devices that will not power on, blank screens, loose or disconnected cables, frozen applications, keyboard/mouse issues, login or restart needs, and basic network or peripheral concerns.
  • Support check-in printer and kiosk readiness by restarting computers, checking label printer sensor alignment, verifying labels are loaded and feeding correctly, calibrating printers, printing test labels, and escalating issues when needed.
  • Assist with audio, video, and lighting needs, such as using an iPad or control interface to adjust volume on a hallway TV, helping restore a monitor or display feed, confirming equipment power and cabling, and supporting basic operational requests from ministry or security teams.
  • Respond promptly and professionally to Sunday morning support requests from staff, volunteers, the security desk, children’s ministry/check-in teams, and media teams.
  • Document recurring problems, temporary fixes, equipment failures, and unresolved issues; communicate follow-up needs to the Director of Media and appropriate Technology staff.
  • Identify when an issue is beyond the role’s scope and escalate quickly to the appropriate staff member, vendor, or support contact.
  • Maintain a servant-hearted, hospitable presence while working in active ministry environments, prioritizing worship services, children/family check-in, security operations, and visitor experience.
  • Perform pre-service checks as assigned to confirm key Sunday morning systems are powered on, connected, and ready for use.
  • Help keep work areas, kiosks, printer stations, media support areas, and shared technical spaces orderly and safe.

Education and Experienced Preferred

  • High school diploma or equivalent required; hands-on experience preferred.
  • Practical experience troubleshooting computers, monitors, printers, tablets, TVs, cables, and basic network-connected devices.
  • Familiarity with Windows, Mac, or similar computer environments, including restarting devices, checking connections, navigating basic settings, and recognizing common user-facing problems.
  • Experience with church, school, event, hospitality, help desk, media, or volunteer technical support environments preferred.
  • Ability to learn documented procedures for kiosk and Zebra label printer troubleshooting and follow checklists under time-sensitive Sunday morning conditions.
  • Prior experience with basic audio/video/lighting systems, iPad-based controls, TVs/displays, or production support is helpful but not required.

Qualifications - Competencies

  • Calm and practical troubleshooting mindset; able to diagnose simple problems quickly and work through a logical checklist.
  • Reliable Sunday morning availability and punctuality, with the ability to arrive early enough to support pre-service readiness checks.
  • Strong customer-service orientation, patience, and clear communication with staff, volunteers, visitors, and non-technical users.
  • Comfort working around worship services, children’s ministry environments, security desk operations, and visitor-facing areas with discretion and professionalism.
  • Basic understanding of power, cabling, displays, printers, computers, iPads, and common AV signal-flow concepts.
  • Ability to follow written troubleshooting documentation and communicate what steps were taken before escalating an issue.
  • Good judgment in prioritizing urgent ministry-impacting issues and knowing when to ask for help.
  • Detail-oriented, dependable, teachable, and willing to serve wherever technical support is needed on Sunday mornings.
  • Able to lift and move light equipment, reach behind kiosks or displays, check cable connections, and stand or walk for portions of the shift.

Job Complexity

  • Part-time Sunday morning role; exact hours to be determined based on ministry schedule, service times, and pre-service support needs.
  • Work takes place throughout the church campus, including check-in areas, hallways, security desk area, media spaces, classrooms, and worship-adjacent environments.
  • Must be comfortable responding quickly to issues while services, classes, and visitor-facing ministry activities are in progress.

Work Environment

This position reports to Jim Sutton, Director of Media. The role will coordinate with Technology staff, ministry leaders, security personnel, and outside support providers as needed to restore service or communicate follow-up items.
How to apply

Please email your cover letter and resume to [email protected]. Please note the job for which you are applying in the email. Thank you.